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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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An AI-enabled Approach to Experience Blueprinting: Co-creating healthcare experience journeys with AISuhaib Aslam, Sander BogersTouchpoint - Service Design at the Dawn of AI 15 No. 1 (2024)https://doi.org/10.30819/touchpoint.15-1.09 pp: 42-45 2024-06-04 |
Aslam, S., & Bogers, S. (2024). An AI-enabled Approach to Experience Blueprinting: Co-creating healthcare experience journeys with AI. Touchpoint - Service Design at the Dawn of AI, 15 (1), 42-45. doi:10.30819/touchpoint.15-1.09
@article{Aslam_2024,
doi = {10.30819/touchpoint.15-1.09},
url = {https://doi.org/10.30819/touchpoint.15-1.09},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {1},
pages = {42-45},
author = {Suhaib Aslam, Sander Bogers},
title = {An AI-enabled Approach to Experience Blueprinting: Co-creating healthcare experience journeys with AI},
journal = {Touchpoint - Service Design at the Dawn of AI}
}
url = {https://doi.org/10.30819/touchpoint.15-1.09},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {1},
pages = {42-45},
author = {Suhaib Aslam, Sander Bogers},
title = {An AI-enabled Approach to Experience Blueprinting: Co-creating healthcare experience journeys with AI},
journal = {Touchpoint - Service Design at the Dawn of AI}
Abstract
As we navigate complex service landscapes, how might we harness the power of generative AI to enhance the experience blueprinting process? Our explorations delve into the potential of AI in co-creating detailed, context-aware journeys – offering a fresh perspective on integrating AI with service design.
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