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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Crafting AI-based Services: A Multi-Layered Framework for DesignersYulya BesplemennovaTouchpoint - Service Design at the Dawn of AI 15 No. 1 (2024)https://doi.org/10.30819/touchpoint.15-1.08 pp: 36-41 2024-06-04 |
Besplemennova, Y. (2024). Crafting AI-based Services: A Multi-Layered Framework for Designers. Touchpoint - Service Design at the Dawn of AI, 15 (1), 36-41. doi:10.30819/touchpoint.15-1.08
@article{Besplemennova_2024,
doi = {10.30819/touchpoint.15-1.08},
url = {https://doi.org/10.30819/touchpoint.15-1.08},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {1},
pages = {36-41},
author = {Yulya Besplemennova},
title = {Crafting AI-based Services: A Multi-Layered Framework for Designers},
journal = {Touchpoint - Service Design at the Dawn of AI}
}
url = {https://doi.org/10.30819/touchpoint.15-1.08},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {1},
pages = {36-41},
author = {Yulya Besplemennova},
title = {Crafting AI-based Services: A Multi-Layered Framework for Designers},
journal = {Touchpoint - Service Design at the Dawn of AI}
Abstract
preserving human-centred experiences. This article explores the framework, outlining key considerations and principles for crafting meaningful AI-powered services. AI is rapidly transforming services, demanding urgent adaptation from designers. To navigate this change, we propose a new framework specifically designed to harness AI's potential while preserving human-centred experiences. This article explores the framework, outlining key considerations and principles for crafting meaningful AI-powered services.
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