p-ISSN: 1868-6052
e-ISSN: 2940-2778


Design for Meaningful Impact in the Airport Context

Zahra Merchant, Jan Zekveld

Touchpoint 14 No. 3 (2023)     pp: 22-26     2024-03-11
Design for Meaningful Impact in the Airport Context

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Merchant, Z., & Zekveld, J. (2023). Design for Meaningful Impact in the Airport Context. Touchpoint, 14 (3), 22-26. doi:10.30819/touchpoint.14-3.04
doi = {10.30819/touchpoint.14-3.04},
url = {},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {22-26},
author = {Zahra Merchant, Jan Zekveld},
title = {Design for Meaningful Impact in the Airport Context},
journal = {Touchpoint}

The airport environment is a complex and interconnected ecosystem with many stakeholders, both local and global. Schiphol Amsterdam Airport’s Innovation Hub aims to change aviation’s status quo. Our way-of-working is built upon Design Thinking. In this article, we introduce two project cases that have successfully gone from vision and ideation through to implementation: ‘Timeslots for Security’ and ‘CoBro’.
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