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Touchpoint
The Journal of Service Design
p-ISSN: 1868-6052
e-ISSN: 2940-2778
Editor-in-Chief:
Jesse Grimes
e-ISSN: 2940-2778
Service Design Network gGmbH
Mülheimer Freiheit 56
D-51063 Köln, Germany
Contents
Inclusive Museum Experiences through Touchpoint Optimisation: What museums can learn from the swiss events industryAnja De Lorenzo
pp: 6-8, 2025-06-11
Will the Radical Designers, Please Stand Up?
Darwin Muljono
pp: 10-12, 2025-06-11
From Consultation to Decision Power of People with Disabilities: New methods and tools for transdisciplinary service design
Benjamin Nanchen, Emmanuel Fragnière
pp: 13-17, 2025-06-11
Is Co-Design the Solution or Part of the Problem? From disciplinary involvement to transformative engagement and participation
Sena Aydin Bergfalk
pp: 18-24, 2025-06-11
The Illusion of Inclusion
Selina Finsler
pp: 25-27, 2025-06-11
AI and Meaningful Work: Preserving dignity through equitable design
Pablo Fernández Vallejo
pp: 28-32, 2025-06-11
Equitable Job Design: Countering AI-driven harm
Filip Makowiecki
pp: 33-37, 2025-06-11
In the Service of Restorative Design
Shelly Ronen
pp: 38-42, 2025-06-11
Co-designing the RAC Monkey Mia Dolphin Resort Visual Story
Lisa Fletcher, Alice Brown, Boris Basque
pp: 43-47, 2025-06-11
A Capability Approach to Service Design
Daniel Butt
pp: 48-50, 2025-06-11
Access Freely: Collaborative service design for inclusive library experiences
Leah Berg, Diana Keane, Becky Scheel
pp: 51-57, 2025-06-11
From Expert to Ally: Rebalancing power in participatory design
Naman Mandhan, Kiran Carpenter, Laura Zalles
pp: 58-63, 2025-06-11
Silver Banking for a Super Aging Society: From care to contribution
Venus Teo, Nicole Ng
pp: 64-67, 2025-06-11
Navigating Power and Equity in Service Design
Morgan Miller
pp: 68-69, 2025-06-11
A New Era of Service Design: Designing for Diversity
Marissa Ellis
pp: 70-74, 2025-06-11
Equity by Design: Overcoming resistance using legal design practices
Ebru Metin
pp: 75-76, 2025-06-11
Bringing Diversity, Equity and Inclusion into a Design Agency
Giulia Bazoli, Mimi Fuentes
pp: 77-79, 2025-06-11
Equitable Healthcare Experience and Responsible AI: Mitigating bias and promoting inclusivity
Laura Keller
pp: 80-83, 2025-06-11
Improving Service Design Tools via First Principles
Chunqiu Li
pp: 85-89, 2025-06-11
‘Do No Harm’ Framework for Design
Giulia Bazoli, Pardis Shafafi
pp: 90-94, 2025-06-11
Nastasia Klen: Meet a pioneering Ukrainian service designer
Nastasia Klen
pp: 95-97, 2025-06-11
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
Volume 5
Volume 4
Volume 3
Volume 2
Volume 1
