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Touchpoint
The Journal of Service Design
p-ISSN: 1868-6052
e-ISSN: 2940-2778
Editor-in-Chief:
Jesse Grimes
e-ISSN: 2940-2778
Service Design Network gGmbH
Mülheimer Freiheit 56
D-51063 Köln, Germany
Contents
Service Designing Together for Better International Employee Experiences : An example from health and social care services in FinlandMilla Mäkinen
pp: 6-9, 2024-09-09
Measuring Services and Inferring Causes
Joshua Noble
pp: 10-12, 2024-09-09
The Importance of a Shared Vocabulary: A prerequisite as well as result of interdisciplinary collaboration
Jessica Wyler, Federico Di Fresco Paganini
pp: 13-15, 2024-09-09
The Importance of Individual Will in Establishing Future Vision
Keiji Ogata, Chie Orihara, Minoru Wakabayashi, Margaux Tamai
pp: 16-21, 2024-09-09
The Hidden Challenges of Interdisciplinarity in Service Design: Learnings from the Metropolitan HUB project in Chile
Rodrigo Gajardo
pp: 22-26, 2024-09-09
Generative AI and the Future of Service Design: The potential to transform the service design practice in dramatic and efficient ways
Ruben Ocampo, Laura Biltz, Darrel Rhea
pp: 27-31, 2024-09-09
Multidisciplinarity as per Service Standard: How governments worldwide ensure public services are developed well
Martin Jordan
pp: 34-38, 2024-09-09
Cities Join Forces: Interdisciplinary strategies for enhanced e-inclusion
Evelien Neirynck, Yalenka Mariën, Elizabeth Verhetsel, Liesbeth Van Parys
pp: 39-45, 2024-09-09
Lost in Translation: Aligning practices in service design and tech
Laís de Almeida, María Izquierdo
pp: 46-49, 2024-09-09
Know Your Tools: Neuroscience and Service Design
Paula Wuth, Gaspar Jarry, Catalina Meza, Andrés Couve
pp: 50-57, 2024-09-09
Navigating the Spectrum of Multi-, Inter-, and Transdisciplinarity in Service Design
Ricardo Martins
pp: 58-63, 2024-09-09
First Love: Challenges and learnings during interdisciplinary collaboration
Cristine Lanzoni, Kristina Hentze
pp: 64-68, 2024-09-09
Building a Versatile and Efficient Service Design Team
Laura Zalles, Greg Lakloufi
pp: 69-73, 2024-09-09
Communication Strategies for Interdisciplinary Collaboration: Bridging complex expertise
Maria De la Vega
pp: 74-76, 2024-09-09
Co-producing Sustainable Supply Chain Transitions: Proposing a template for interdisciplinary systemic service design facilitation
Mari Suoheimo, Stefan Walter, Harri Pyykkö, Hermanni Backer Johnsen
pp: 78-85, 2024-09-09
Interactive Customer Journey Maps for Complex Services
Carolijn Schrijver, Martijn Rietbergen
pp: 86-91, 2024-09-09
Leveraging Service Design for Higher Education Transformation
Sahibzada Mayed, Christine Flanagan
pp: 93-97, 2024-09-09
Are We, As Service Designers, Truly Empathetic?
Mariluz Soto
pp: 98-100, 2024-09-09
Ndonye Njoroge: Meet a champion of service design in Africa
Ndonye Njoroge, Birgit Mager
pp: 101-102, 2024-09-09
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
Volume 5
Volume 4
Volume 3
Volume 2
Volume 1
