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Touchpoint
The Journal of Service Design
p-ISSN: 1868-6052
e-ISSN: 2940-2778
Editor-in-Chief:
Jesse Grimes
e-ISSN: 2940-2778
Service Design Network gGmbH
Mülheimer Freiheit 56
D-51063 Köln, Germany
Contents
Beyond Decluttering and Tidying : What professional organisers teach us about letting goAnggita Putri, Hisa Nimi
pp: 6-9, 2025-09-19
Designing Inclusive Talent Pipelines :Service design for digital upscaling
Harry Mawardi, Adellia Paramithasari, Hadi Sucipto
pp: 10-13, 2025-09-19
Designing for Change : How service designers orchestrate business transformation at scale
Daniel Tuitt
pp: 14-18, 2025-09-19
From Blueprints to Beacons : Rethinking service design strategy in the agentic era
Promila Roychoudhury
pp: 20-23, 2025-09-19
Navigating the Paradox : How service design leaders drive transformation in regulated industries
Nicolás Rebolledo, Peter Neufeld, Will Shaw
pp: 24-28, 2025-09-19
Design Alone Won’t Get You There : Partnering with change management for transformation
Julia Dinoto, Emily Smith
pp: 29-32, 2025-09-19
The Life Support Business : Guiding transformations to do less harm and more good
Theresa Berg, Ben Reason
pp: 33-36, 2025-09-19
Redefining the Candidate Experience at Switzerland’s Second-Largest Bank
Roman Schoeneboom
pp: 37-43, 2025-09-19
Human Superpowers for AI Transformation
Craig Peters, Jason Monberg
pp: 44-51, 2025-09-19
Designing the Future of Higher Education : Transforming institutions through service design
Katalina Papic, Ángela Martínez Vásquez
pp: 52-55, 2025-09-19
Stacking the Future : A six-stack approach to circular innovation and transformation
Robert Bau, Jing Qian
pp: 56-62, 2025-09-19
The New Service Agents
Angélica Flechas, María José Loyola
pp: 63-67, 2025-09-19
The Transformation of Business Transformation : Service design for a world in constant flux
Robert Bau, Stefan Moritz, Jesse Grimes
pp: 68-72, 2025-09-19
Is Your Service Design Work Based on Fiction? How process mining exposes the reality behind service flows to uncover opportunities and accelerate impact
Ricardo Martins
pp: 73-80, 2025-09-19
Get the Balance Right! Rethinking portfolio mapping for service providers
Robert Bau
pp: 82-87, 2025-09-19
Jo Carter : Meet the director of an SDN-accredited organisation
Jo Carter
pp: 88-90, 2025-09-19
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
Volume 5
Volume 4
Volume 3
Volume 2
Volume 1
