Touchpoint - The Journal of Service Design

The Journal of Service Design

p-ISSN: 1868-6052
e-ISSN: 2940-2778

Jesse Grimes

Service Design Network gGmbH
Mülheimer Freiheit 56
D-51063 Köln, Germany

Touchpoint is published three times a year in printed and in electronic form. Starting from Volume 14 (2023) the e-journal will be available from Logos Verlag Berlin. The print journal and all back issuses are avaliable from SDN.

Current Issue: Volume 14 Number 3 (2023)

Touchpoint - The Journal of Service Design, 14/3


Proving the Concept: Deciding Where to Start (and End) a V1 Launch
Emily Winograd, Melanie Spivack
pp: 8-11, 2024-03-11

From Vision to Reality: An integrated approach to implementing services
Kerri McGar, Shreya Dhawan
pp: 12-17, 2024-03-11

Implementation? Servicedesign alone is not the answer
Marianne Brierley, Joanna Evans, Alex Nisbett, Isobel Seacombe
pp: 18-21, 2024-03-11

Design for Meaningful Impact in the Airport Context
Zahra Merchant, Jan Zekveld
pp: 22-26, 2024-03-11

A Systemic Approach to Measuring Service Implementation
Sujeet Kumar
pp: 27-29, 2024-03-11

Navigating the Service Lifecycle: Design, Implementation and Scale
Manuel Großmann, Tim Hermes
pp: 30-35, 2024-03-11

Tourism Transformation Through Service Design: Creating brand experience and a service ecosystem
Zhen Qin, LingGeng Feng, MeiYin Mo
pp: 36-41, 2024-03-11

A Framework for Connecting Vision to Value: Service design insights from an on-going, multi-year manufacturing transformation
John Sexton, Julia Dinoto, Naman Mandhan
pp: 42-46, 2024-03-11

Unleashing Impact: Integrating Behaviour Design into Service Innovation
Vijay Chakravarthy
pp: 47-49, 2024-03-11

Digital Transformation Through Service Design and Programme Management
Katalin Doczi-Nagy, Robin Wittmeyer
pp: 51-54, 2024-03-11

Introducing ‘Conscious’ Service Design: Redesigned methods to address environmental and societal issues
Elisabeth Friesinger
pp: 55-60, 2024-03-11

Implementing the Customer-Centric Mandate: Journey management from the perspective of large organisations
Warren Duffy
pp: 61-67, 2024-03-11

Resolving Implementation Conflicts in Service Design: The ‘Evaporating Cloud’ tool
Ricardo Martins
pp: 68-70, 2024-03-11

Integrating Holistic Experience Thinking in Service Research: A practical method applied at a home retailer
Shi-Ling Zhang, Hsien-Hui Tang, Michael T Lai
pp: 71-76, 2024-03-11

Speculative Labs: Shaping future management practices through collaborative scenario experimentation
Paula Wuth, Ricardo J Hernandez, Leonel Merino, Sebastián Negrete, Camila Silva
pp: 77-85, 2024-03-11

Building Foundations for Successful Service Design Implementation
Kim Anderson
pp: 87-89, 2024-03-11

Designers' Influence on Implementing Service Design Projects: Findings from discussions within the global service design community
André Fleury, Cristiane Bertoldi, Camilla Annarumma, Maria Alice Gonzales, Rafael Toledo
pp: 90-92, 2024-03-11

Dr Tina Weisser: Meet the implementation expert
Tina Weisser
pp: 93-95, 2024-03-11

Back issues

Volume 14

Touchpoint 14(1) Touchpoint 14(2)

Volume 13

Touchpoint 13(1) Touchpoint 13(2) Touchpoint 13(3)

Volume 12

Touchpoint 12(1) Touchpoint 12(2) Touchpoint 12(3)

Volume 11

Touchpoint 11(1) Touchpoint 11(2) Touchpoint 11(3)

Volume 10

Touchpoint 10(1) Touchpoint 10(2) Touchpoint 10(3)

Volume 9

Touchpoint 9(1) Touchpoint 9(2) Touchpoint 9(3)

Volume 8

Touchpoint 8(1) Touchpoint 8(2) Touchpoint 8(3)

Volume 7

Touchpoint 7(1) Touchpoint 7(2) Touchpoint 7(3)

Volume 6

Touchpoint 6(1) Touchpoint 6(2) Touchpoint 6(3)

Volume 5

Touchpoint 5(1) Touchpoint 5(2) Touchpoint 5(3)

Volume 4

Touchpoint 4(1) Touchpoint 4(2) Touchpoint 4(3)

Volume 3

Touchpoint 3(1) Touchpoint 3(2) Touchpoint 3(3)

Volume 2

Touchpoint 2(1) Touchpoint 2(2) Touchpoint 2(3)

Volume 1

Touchpoint 1(1) Touchpoint 1(2) Touchpoint 1(3)