Service Design Network gGmbH
Mülheimer Freiheit 56
D-51063 Köln, Germany
Birgit Mager is co-publisher of Touchpoint, and is a professor for service design at the Köln International School of Design (KISD) in Cologne, Germany. She is founder and director of sedes research at KISD and is co-founder and President of the Service Design Network.
Markus Hohl is Head of Service Design at JPMorgan. He creates innovative products and services for organisations in ﬁnance, healthcare, transport, retail and government, and he is passionate about teaching design and employee experience.
Katie Murrie is the Lead Consultant at Service Design Academy. Katie played a key role in the launch of SDA, is Scotland's ﬁrst SDN Accredited Master Trainer and co-founded Service Design in Education and EduJam.
Molly Oberholtzer is a senior service designer at SH/FT, the strategic design consultancy of AVANTGARDE.
Templar Wales is a seasoned consultant in brand building, digital marketing, social media, design thinking and customer experience. He has worked in a wide range of categories and for leading international brands
Kim Rees is Head of Data Lifecycle Design at JP Morgan Corporate and Investment Bank. She prepares organisations to be human-centred with their data and AI is her passion.
Niko Reunanen is CTO at Hellon where he mentors designers and other experts. Currently he is defining and creating software and mathematical algorithms for next generation service design.
Cathy Huang is Chairperson at CBi China Bridge and Founder of the SDN Shanghai chapter. She is recognised as having broad influence both socially and in the global design industry, and has been noted for her leadership as an entrepreneur and a woman in business. Dr. Andy Polaine is a design leadership coach, educator and writer with three decades of experience helping clients transform their organisations and themselves. He is co-author of Service Design: From Insight to Implementation.
Stephen Wood is a Director at Salesforce. He has worked with some of the world's largest companies, designing and delivering customer experiences that generate better outcomes for colleagues, customers and communities.
Damian Kernahan, Project Director and CEO, founded Proto in 2008 to help large organisations truly understand their customers so they can deliver outstanding service solutions and experiences.
Peter Merholz is an independent consultant and author focused on the organisation design of design organisations.
Ekaterina Panina is a doctoral researcher in Marketing at the University of Turku, Finland. She studies CX management in B2B firms, focusing on the strategic use of target experiences.
Dr. Vidya Priya Rao is founder of Innovatus Marketers Touchpoint LLP and Accredited Service Design Master. She helps companies harness their power of innovation by breaking out of their comfort zones and embracing the ‘what ifs’.