MENÜ
Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
 |
Designing for Flow: Service designers at the helm of agentic AIShelley EvensonTouchpoint - From AI to Synthetic Services 17 No. 1 (2026)https://doi.org/10.30819/touchpoint.17-1.14 pp: 74-76 2026-04-20 |
Evenson, S. (2026). Designing for Flow: Service designers at the helm of agentic AI. Touchpoint - From AI to Synthetic Services, 17 (1), 74-76. doi:10.30819/touchpoint.17-1.14
@article{Evenson_2026,
doi = {10.30819/touchpoint.17-1.14},
url = {https://doi.org/10.30819/touchpoint.17-1.14},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {1},
pages = {74-76},
author = {Shelley Evenson},
title = {Designing for Flow: Service designers at the helm of agentic AI},
journal = {Touchpoint - From AI to Synthetic Services}
}
url = {https://doi.org/10.30819/touchpoint.17-1.14},
year = 2026,
publisher = {Logos Verlag Berlin},
volume = {17},
number = {1},
pages = {74-76},
author = {Shelley Evenson},
title = {Designing for Flow: Service designers at the helm of agentic AI},
journal = {Touchpoint - From AI to Synthetic Services}
Abstract
Service designers have always been translators – understanding human needs and organisational constraints to shape services people want. What is changing is the medium of design. AI is no longer simply a tool that supports research or accelerates artefact production; it is becoming a collaborator in the design and delivery of services.
Kaufoptionen
Bei Interesse an Multiuser- oder Campus-Lizenzen (MyLibrary) füllen Sie bitte das Formular aus oder schreiben Sie eine email an order@logos-verlag.de