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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Improving Service Design Tools via First PrinciplesChunqiu LiTouchpoint. Designing Equitable Experiences 16 No. 2 (2025)https://doi.org/10.30819/touchpoint.16-2.19 pp: 85-89 2025-06-11 |
Li, C. (2025). Improving Service Design Tools via First Principles. Touchpoint. Designing Equitable Experiences, 16 (2), 85-89. doi:10.30819/touchpoint.16-2.19
@article{Li_2025,
doi = {10.30819/touchpoint.16-2.19},
url = {https://doi.org/10.30819/touchpoint.16-2.19},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {2},
pages = {85-89},
author = {Chunqiu Li},
title = {Improving Service Design Tools via First Principles},
journal = {Touchpoint. Designing Equitable Experiences}
}
url = {https://doi.org/10.30819/touchpoint.16-2.19},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {2},
pages = {85-89},
author = {Chunqiu Li},
title = {Improving Service Design Tools via First Principles},
journal = {Touchpoint. Designing Equitable Experiences}
Abstract
This paper introduces the ‘Atom method’, a first-principles approach to redesigning service design tools. It takes existing tools apart to see what each part does, then rebuilds them with intent – prioritising purpose over form to better fit real-world contexts and user needs.
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