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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Equitable Healthcare Experience and Responsible AI: Mitigating bias and promoting inclusivityLaura KellerTouchpoint. Designing Equitable Experiences 16 No. 2 (2025)https://doi.org/10.30819/touchpoint.16-2.18 pp: 80-83 2025-06-11 |
Keller, L. (2025). Equitable Healthcare Experience and Responsible AI: Mitigating bias and promoting inclusivity. Touchpoint. Designing Equitable Experiences, 16 (2), 80-83. doi:10.30819/touchpoint.16-2.18
@article{Keller_2025,
doi = {10.30819/touchpoint.16-2.18},
url = {https://doi.org/10.30819/touchpoint.16-2.18},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {2},
pages = {80-83},
author = {Laura Keller},
title = {Equitable Healthcare Experience and Responsible AI: Mitigating bias and promoting inclusivity},
journal = {Touchpoint. Designing Equitable Experiences}
}
url = {https://doi.org/10.30819/touchpoint.16-2.18},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {2},
pages = {80-83},
author = {Laura Keller},
title = {Equitable Healthcare Experience and Responsible AI: Mitigating bias and promoting inclusivity},
journal = {Touchpoint. Designing Equitable Experiences}
Abstract
Healthcare is complex and often inequitable. While AI can improve patient journeys, biased data can worsen existing disparities. Service designers are crucial for identifying AI opportunities, ensuring inclusive design and continually optimising AI for fairness and equity
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