MENÜ
Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
 |
Navigating Power and Equity in Service DesignMorgan MillerTouchpoint. Designing Equitable Experiences 16 No. 2 (2025)https://doi.org/10.30819/touchpoint.16-2.14 pp: 68-69 2025-06-11 |
Miller, M. (2025). Navigating Power and Equity in Service Design. Touchpoint. Designing Equitable Experiences, 16 (2), 68-69. doi:10.30819/touchpoint.16-2.14
@article{Miller_2025,
doi = {10.30819/touchpoint.16-2.14},
url = {https://doi.org/10.30819/touchpoint.16-2.14},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {2},
pages = {68-69},
author = {Morgan Miller},
title = {Navigating Power and Equity in Service Design},
journal = {Touchpoint. Designing Equitable Experiences}
}
url = {https://doi.org/10.30819/touchpoint.16-2.14},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {2},
pages = {68-69},
author = {Morgan Miller},
title = {Navigating Power and Equity in Service Design},
journal = {Touchpoint. Designing Equitable Experiences}
Abstract
The design process is inherently riddled with power dynamics, and designers don’t often realise they have power and a part to play in negotiating between end users’ needs and business goals. By employing mediation techniques, we can build trust and create a more equitable design process.
Buying Options
For multi-user or campus licences (MyLibrary) please fill in the form or write an email to order@logos-verlag.de