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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Access Freely: Collaborative service design for inclusive library experiencesLeah Berg, Diana Keane, Becky ScheelTouchpoint. Designing Equitable Experiences 16 No. 2 (2025)https://doi.org/10.30819/touchpoint.16-2.11 pp: 51-57 2025-06-11 |
Berg, L., & Keane, D., & Scheel, B. (2025). Access Freely: Collaborative service design for inclusive library experiences. Touchpoint. Designing Equitable Experiences, 16 (2), 51-57. doi:10.30819/touchpoint.16-2.11
@article{Berg_2025,
doi = {10.30819/touchpoint.16-2.11},
url = {https://doi.org/10.30819/touchpoint.16-2.11},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {2},
pages = {51-57},
author = {Leah Berg, Diana Keane, Becky Scheel},
title = {Access Freely: Collaborative service design for inclusive library experiences},
journal = {Touchpoint. Designing Equitable Experiences}
}
url = {https://doi.org/10.30819/touchpoint.16-2.11},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {2},
pages = {51-57},
author = {Leah Berg, Diana Keane, Becky Scheel},
title = {Access Freely: Collaborative service design for inclusive library experiences},
journal = {Touchpoint. Designing Equitable Experiences}
Abstract
In partnership with Harmonic Design, Richland Library has embraced service design as a cultural practice – reshaping how public services are imagined and delivered. At Richland, equity and accessibility go hand-in-hand. From tactile print studios to low-barrier literacy programmes, the work is grounded in equity – and made real through service design.
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