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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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A Capability Approach to Service DesignDaniel ButtTouchpoint. Designing Equitable Experiences 16 No. 2 (2025)https://doi.org/10.30819/touchpoint.16-2.10 pp: 48-50 2025-06-11 |
Butt, D. (2025). A Capability Approach to Service Design. Touchpoint. Designing Equitable Experiences, 16 (2), 48-50. doi:10.30819/touchpoint.16-2.10
@article{Butt_2025,
doi = {10.30819/touchpoint.16-2.10},
url = {https://doi.org/10.30819/touchpoint.16-2.10},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {2},
pages = {48-50},
author = {Daniel Butt},
title = {A Capability Approach to Service Design},
journal = {Touchpoint. Designing Equitable Experiences}
}
url = {https://doi.org/10.30819/touchpoint.16-2.10},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {2},
pages = {48-50},
author = {Daniel Butt},
title = {A Capability Approach to Service Design},
journal = {Touchpoint. Designing Equitable Experiences}
Abstract
Services help people achieve their goals, but true equity ensures people have the capability to use them. Drawing from Amartya Sen’s ‘capability approach’, this article explores how designing for equity goes beyond access. It requires understanding the personal and systemic barriers that shape people’s ability to act on opportunities. Examples from partnerships with Food Banks in the Feeding America network show how this approach can be put into practice.
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