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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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The Illusion of InclusionSelina FinslerTouchpoint. Designing Equitable Experiences 16 No. 2 (2025)https://doi.org/10.30819/touchpoint.16-2.05 pp: 25-27 2025-06-11 |
Finsler, S. (2025). The Illusion of Inclusion. Touchpoint. Designing Equitable Experiences, 16 (2), 25-27. doi:10.30819/touchpoint.16-2.05
@article{Finsler_2025,
doi = {10.30819/touchpoint.16-2.05},
url = {https://doi.org/10.30819/touchpoint.16-2.05},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {2},
pages = {25-27},
author = {Selina Finsler},
title = {The Illusion of Inclusion},
journal = {Touchpoint. Designing Equitable Experiences}
}
url = {https://doi.org/10.30819/touchpoint.16-2.05},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {2},
pages = {25-27},
author = {Selina Finsler},
title = {The Illusion of Inclusion},
journal = {Touchpoint. Designing Equitable Experiences}
Abstract
but of power, priorities and perspective. Using the Swiss public transport system as a case, this article explores how exclusion emerges by design and why real inclusion depends on co-design, persistence and the ability to challenge assumptions from within.Inclusive design in complex systems is not a question of features, but of power, priorities and perspective. Using the Swiss public transport system as a case, this article explores how exclusion emerges by design and why real inclusion depends on co-design, persistence and the ability to challenge assumptions from within.
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