p-ISSN: 1868-6052
e-ISSN: 2940-2778


A Systemic Approach to Measuring Service Implementation

Sujeet Kumar

Touchpoint 14 No. 3 (2023)     pp: 27-29     2024-03-11
A Systemic Approach to Measuring Service Implementation

Cite: APA    BibTeX

Kumar, S. (2023). A Systemic Approach to Measuring Service Implementation. Touchpoint, 14 (3), 27-29. doi:10.30819/touchpoint.14-3.05
doi = {10.30819/touchpoint.14-3.05},
url = {},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {27-29},
author = {Sujeet Kumar},
title = {A Systemic Approach to Measuring Service Implementation},
journal = {Touchpoint}

In the evolving landscape of service design, with more organisations embracing it to address increasingly complex problems, understanding a service's position within a larger ecosystem becomes crucial. Consequently, we must ensure our service measurement approach encompasses the entire ecosystem and does not solely focus on creating value for customers.
Buying Options
9.00 €

26.90 €

19.00 €
31.90 €
35.90 €

(D) = Within Germany
(W) = Abroad

*You can purchase the eJournal/ePaper (PDF) alone or combined with the printed journal (eBundle). In both cases we use the payment service of PayPal for charging you - nevertheless it is not necessary to have a PayPal-account. With purchasing the eJournal/ePaper or eBundle you accept our licence for eBooks.

For multi-user or campus licences (MyLibrary) please fill in the form or write an email to