MENÜ MENÜ  

Touchpoint

p-ISSN: 1868-6052
e-ISSN: 2940-2778

Touchpoint

Implementation? Servicedesign alone is not the answer

Marianne Brierley, Joanna Evans, Alex Nisbett, Isobel Seacombe

Touchpoint 14 No. 3 (2023)
https://doi.org/10.30819/touchpoint.14-3.03     pp: 18-21     2024-03-11
Implementation? Servicedesign alone is not the answer

Cite: APA    BibTeX

Brierley, M., & Evans, J., & Nisbett, A., & Seacombe, I. (2023). Implementation? Servicedesign alone is not the answer. Touchpoint, 14 (3), 18-21. doi:10.30819/touchpoint.14-3.03
@article{Brierley_2023,
doi = {10.30819/touchpoint.14-3.03},
url = {https://doi.org/10.30819/touchpoint.14-3.03},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {18-21},
author = {Marianne Brierley, Joanna Evans, Alex Nisbett, Isobel Seacombe},
title = {Implementation? Servicedesign alone is not the answer},
journal = {Touchpoint}
}

Abstract
As service designers, we might like to think that service design is all that’s needed to deliver great services. Of course the truth is that implementation is a ‘team sport’ and we cannot be effective without collaborating, challenging and even compromising with the many others we work with.
Buying Options
9.00 €

26.90 €

19.00 €
31.90 €
35.90 €

(D) = Within Germany
(W) = Abroad

*You can purchase the eJournal/ePaper (PDF) alone or combined with the printed journal (eBundle). In both cases we use the payment service of PayPal for charging you - nevertheless it is not necessary to have a PayPal-account. With purchasing the eJournal/ePaper or eBundle you accept our licence for eBooks.

For multi-user or campus licences (MyLibrary) please fill in the form or write an email to order@logos-verlag.de