Touchpoint - Beyond Boundaries: Shaping Tomorrow

Volume 17 No. 3 (2026)

https://doi.org/10.30819/touchpoint.17-3
100 Seiten
ISSN 2940-2778
price: 22.00 €

Editors: Jesse Grimes, Robert Bau, Chris Ferguson, Jess Leitch, Kate Okrasinsk, Daniel Tuitt, Birgit Mager

Service Design Development at Wiener Netze: Building a second operating system for transformation
Linda Kaszubski, Helene Schürz-Andrade
pp: 7-11, 2026-09-18

Leading Service Integration to Overcome Silos: Strategic service design research leadership for digital transformation
Priscilla Chueng-Nainby
pp: 12-19, 2026-09-18

Crossing from Etiquette to Service Design: Designing touchpoints that reduce effort while preserving agency
Tianqi Yi
pp: 20-24, 2026-09-18

Beyond the Pilot: Designing change that endures
Ren Chang Soo
pp: 26-28, 2026-09-18

Designing Continuity Beyond Organisational Boundaries: A lightweight service design approach to improving care transitions
Schirin Lucie Richter
pp: 29-33, 2026-09-18

Design Games Beyond the Workshop: Designing for the value that remains after play
Essi Kuure, Piia Innanen
pp: 34-37, 2026-09-18

The Reality Behind Adopting a Design Framework: The gap between intent and daily adoption
Atena Larni
pp: 38-42, 2026-09-18

Care as a System: Service design, active longevity and social impact in a Brazilian wellness ecosystem
Rosana Vasques, Caio Almeida, Francine Tavares, Gabrielly Alves, Maria Avis, Mayra Rocha
pp: 43-47, 2026-09-18

The Confidence Gap: Why service design’s next frontier may be reducing uncertainty
Oliver King
pp: 48-52, 2026-09-18

Real-Time and Predictive Service Blueprints: Evolving from static towards live and predictive service blueprints through knowledge graphs
Hitesh Bagai
pp: 53-57, 2026-09-18

Designing Conditions for Change to Stick
Tomoko Osko
pp: 58-61, 2026-09-18

From Solutions to Conditions: A service designer’s case for transition thinking
Karolina Michalkowska
pp: 62-65, 2026-09-18

Beyond Empathy: Designing for Reflexive Safety: A trauma-conscious approach to sensitive design research
Sudeshna Mahata
pp: 66-71, 2026-09-18

Reframing Service Design as a Translation Mechanism
Jia-May Wu, Hsien-Hui Tang
pp: 72-77, 2026-09-18

Designing the Unbounded Wait: Designing for endless waiting in service systems
Waleed Syed
pp: 78-82, 2026-09-18

Reimagining Servitisation: Turning service designers into business model innovators
Robert Bau
pp: 84-89, 2026-09-18

Beyond Boundaries: How frontline design enables fairer futures
Kim Anderson, Katie Petrie
pp: 91-96, 2026-09-18

Meet the service designer helping connect the New York City service design community
Francesco Petronelli
pp: 97-98, 2026-09-18