MENÜ
Collaboration of Humans and Artificial Intelligence. Existence and Recognition of Complementarities
Dominik D. Walzner
ISBN 978-3-8325-6135-2
160 pages, year of publication: 2026
price: 42.50 €
Collaboration of Humans and Artificial Intelligence. Existence and Recognition of Complementarities
Artificial intelligence (AI) is reshaping how decisions are made across organizations. While many see AI's potential for automating tasks, others contend that it is best used in collaboration with humans. While these two approaches are often portrayed as being in tension, this book shows that they are not competing but complementary. In the context of healthcare operations, Dominik D. Walzner highlights that collaboration between humans and AI leads to significant performance gains compared to either working alone. Building on these results, he shows that even greater gains can be realized through an intelligent combination of collaboration and division of labor, where tasks are strategically allocated based on the relative strengths of humans and AI.
This proactive collaboration design requires ways to recognize the complementarities between humans and AI. Therefore, the author discusses mechanisms that enable humans and AI to assess their respective strengths and weaknesses, and to act on this assessment in order to improve joint decision-making. The findings offer practical frameworks for designing human-AI systems that are not only more accurate and efficient, but also more mindful of the value and limits of human judgment.
